FAQs

What is your exchange policy?

We accept exchanges of any unworn, unwashed items in their original packaging within 20 days of purchase. Please email info@RozAve.co and a representative will help you with your exchange. International shipping is not included. We do not currently accept returns. 

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When will you restock items?

We do not have specific restock dates for each item; however, all restocks will be announced on the @ShopRozAve Instagram page. You can also subscribe to our email list to receive restock updates. 

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How do I track my order?

Please ensure you input the correct email address along with your order. You will receive a confirmation email after your purchase and a shipping confirmation email that includes your tracking number on the same day of purchase.

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When will my order ship?

All orders are filled within the same business day and picked up by the courier if placed before 3 PM EST. You will receive your tracking number by email on the same day of purchase.

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What if I entered the wrong address?

Our orders are filled same-day so please email us at: info@RozAve.co as soon as possible after your order with the corrected address in order to have it entered into the system before it ships.